Privacy Policy

Effective date: 27 September 2024
Last revised: 1 July 2025

This Policy forms part of our Terms & Conditions.

1 . Who we are

Inflamed Games (“we”, “our”, “us”) develops and publishes video-game titles such as Proficient Paddles and Robotical Escape, and operates the products, services and websites that bear the Inflamed Games brand. These Online Services may be accessed through gaming consoles, personal computers, mobile devices, or third-party storefronts.

Email: [email protected]
Postal address: 2 Gardenfield, Felixstowe IP11 2JJ, United Kingdom

2 . Scope

This Privacy Policy applies whenever you interact with any Inflamed Games Service, including (but not limited to):

Playing our games on PC, console or mobile—whether as a full release, demo, beta, or cloud-streamed version;
Visiting or browsing any website or microsite that is clearly operated by Inflamed Games (for example, inflamedgames.com, proficientpaddles.com, and any future promotional sub-sites);
Using in-game or companion applications, leaderboards, downloadable content, or patch systems that connect to our servers;
Contacting us for support via webform, e-mail, social-media direct message, or ticketing tool;
Subscribing to newsletters, taking part in play-tests, giveaways, surveys, or other marketing activities hosted by us or by a trusted third-party platform on our behalf.

3 . What we collect & why

Context	Data elements	Purpose	Legal basis (UK GDPR)	Retention
Game telemetry	Device model, OS version, graphics settings, crash logs, anonymised session ID	Maintain stability, balance gameplay, improve performance	Legitimate interest (Art 6 (1)(f))	12 months
Support / contact form	Name, email, message content, sender IP & user-agent	Respond to enquiries, diagnose issues	Legitimate interest / Contract	24 months after ticket close
Website analytics	IP (truncated/hashed), cookie ID, page interactions	Understand traffic patterns, defend against abuse	Consent (cookie banner / settings)	14 months
Newsletter opt-in	Name, email, opt-in timestamp	Send news you requested	Consent	Until you unsubscribe
reCAPTCHA	Browser & device metadata	Anti-spam	Legitimate interest	Per Google policy

We do not build behavioural profiles, sell data, or show personalised ads.

4 . Cookies & similar tech

We use essential cookies for core site functions (e.g., page rendering, CSRF protection). These run automatically and cannot be disabled.

Analytics and marketing cookies fire only after you explicitly click “Accept” in our cookie-consent modal.

You can re-open the cookie-consent modal at any time by clicking the shield icon in the bottom-left corner of every page.

Your choice is stored in a consent log so we can demonstrate compliance with UK PECR / GDPR.

Most browsers let you delete or block cookies altogether, but doing so may affect site features (e.g., language preferences).

5 . How we store & protect your data

Hosting regions. All production servers are located in data-centres within the European Economic Area (EEA). We do not store live personal data outside the EEA.
Facility & infrastructure security. Our cloud-hosting partner operates ISO 27001-certified data-centres that undergo regular independent security and compliance audits (e.g., ISO 27001, SOC 2).
Traffic encryption. Every connection between your device and our servers is protected with modern HTTPS/TLS.
Access controls. Only staff who need the information to perform their job can reach production systems; multi-factor authentication and role-based permissions are enforced, and all access is logged.
Back-ups & retention. Encrypted back-ups exist solely for disaster-recovery and are automatically deleted when their retention window expires.

6 . Children & age-restricted titles

Age labelling

Released titles carry either an official age rating (e.g., PEGI 3 or ESRB E) or a rating generated through the International Age Rating Coalition (IARC) self-certification system.
IARC is the digital-store framework used by Nintendo eShop, Microsoft Store, Google Play and others; completing its questionnaire automatically issues region-specific ratings (PEGI for Europe, ESRB for the USA/Canada, USK for Germany, ACB for Australia, etc.).
Physical or flagship digital releases not covered by IARC are submitted directly to the relevant rating board (e.g., PEGI or ESRB) before launch.
Smaller builds—such as early-access versions, jam prototypes or private play-tests—may not yet be rated by an official board; in those cases we always aim to publish a developer-suggested minimum age on the download page (e.g., “Suitable for ages 12+”).
Future full releases could carry higher ratings, including PEGI 18 / ESRB M.

Child-data safeguards We do not knowingly collect personal data from children under 13 without first obtaining verifiable parental consent (UK GDPR Art 8 / COPPA in the US). Gameplay telemetry is anonymised and cannot identify individual players.

Parental rights Parents or legal guardians may review, correct or request deletion of any child-related personal data at any time by e-mailing [email protected].

7 . Third-party processors

Provider	Purpose	Data shared	Location & safeguards	Policy
MailerLite UAB	Newsletter delivery & analytics	E-mail, IP, engagement stats	EU/EEA; SCCs for any sub-processors	link
FormSubmit LLC	Relays support-form messages	Form content, sender IP, user-agent	United States (AWS / Cloudflare) under SCCs	link
Google reCAPTCHA	Spam defence	Browser & device metadata	United States; SCCs	link

Each provider processes data only under our written instructions and solely for the purpose listed above.

8 . Sharing with others

We disclose personal data only to:

the service providers listed in Section 7, each under a data-processing agreement;
public authorities or courts when legally required, or to establish, exercise or defend legal claims;
a successor entity in the event of a merger, acquisition or asset sale, provided it agrees to honour this Privacy Policy.

We never sell or rent your personal information. Aggregate or fully anonymised statistics may be published or shared without restriction.

9 . Your rights

Right	What it lets you do	How to exercise it
Access	Obtain a copy of the personal data we hold and certain supplementary information.	E-mail [email protected]
Rectification	Have inaccurate or incomplete data corrected.	Same as above
Erasure	Ask us to delete data we no longer need or that we processed on the basis of consent.	Same as above
Restriction	Suspend processing while a challenge to accuracy, legality or necessity is resolved.	Written request
Objection	Object to processing based on our legitimate interests or to direct marketing.	Written request; we will stop unless we have compelling legitimate grounds
Data portability	Receive data you provided in a structured, machine-readable format or have it sent to another controller.	Written request
Withdraw consent	Revoke consent at any time for processing that relies on it (e.g., newsletters).	Use the unsubscribe link or e-mail us
Lodge a complaint	Complain to the UK Information Commissioner’s Office (ICO) if you believe we have infringed data-protection law.	See ico.org.uk. We’d appreciate a chance to address your concerns first.

Response time-frame. We aim to acknowledge rights requests within 48 hours and respond fully within 30 days. Complex requests may take up to a further two months, in which case we will keep you informed.

Fee. We do not charge a fee unless the request is manifestly unfounded, excessive or repetitive.

10 . Changes

We may update this Privacy Policy at any time. When we do, we update the “Last revised” date at the top. Please check this page periodically for the latest version.

11 . Contact

If you have any questions about this Privacy Policy or how we handle your data, please contact us:
Email: [email protected]
Postal address: 2 Gardenfield, Felixstowe IP11 2JJ, United Kingdom

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